Bests & Worsts Reviews from Amazon

I purchased my Q9FN a couple weeks ago (AA01 panel) and it has a couple dead pixels, significant vertical banding as well as DSE while watching hockey, other sports or scenes with solid colors and motion. It is extremely distracting. A service appointment was setup for October 9th, between 12 and 4 to look at the TV. On October 9th, I was called by the service department to let me know that the appointment would need to be rescheduled because they ordered me a new panel which they would be replacing, and they didn't get it in time. I commented, asking why they ordered me a new panel without first coming to physically look at the TV. They replied that the photos I sent in were enough to show/prove my defects and that the new panel will fix all of my issues, and that once the part comes in, I will get a call to reschedule my service appointment. Angrily, I commented that I took a full day off work for the appointment, but I am happy to hear that it will be fixed. I received a call on Friday, October 12th, that the panel part has come in and we rescheduled for Tuesday, October 16th, between 12 and 4. It is now October 16, and the technician came to my house. He agrees that there is indeed a dead pixel in the center of the screen as well as uniformity issues creating a dirty screen effect. He said the panel would need to be replaced. However, Samsung has now come back and said they will not be fixing it because it is within spec. That is completely unacceptable. Not only did I spend $3500 on your flagship television, you admit to me that it has defects, yet you will not fix it, even after rescheduling my original appointment telling me you would. Not only will you not fix it, I've now wasted a day and a half of work (which I will not be getting paid for) because you guys made me reschedule my original appointment. I was lied to. All of the TVs in my house are Samsung (5 of them). I have only ever purchased Samsung televisions. My cell phone is a Samsung. My DVD player is a Samsung. After this purchase I am seriously considering NEVER buying Samsung again. Upon further inspection, after the technician left, I found a 2nd dead pixel not far from the first one. In speaking with the technician when he was here, he said there needs to be more than 1 dead pixel in order to perform service. Well, now I have 2 and we both missed that one while he was here. My case has been reopened so hopefully it will be properly taken care of this time. I was told by a Samsung rep that to reduce the defective banding and DSE to drop my back-light down to 5 or less. This TV goes up to 50. For a flagship TV touting bright, vivid colors and HDR, back-light is needed. Of course the defects diminish at 5 or below because you can barely see the screen. It's like saying that it's OK and within spec to buy a brand new car with scratches on it with less horsepower than advertised. Apparently the FA02 panel is a real Samsung panel and all others are outsourced, but getting an FA01 is like finding a unicorn. Besides these gripes, the TV's visuals and colors can be absolutely stunning. Watching 4K HDR content makes you want to climb through the TV. The quality control is just atrocious. **Update** A second service tech came to look at tv. Even with the second dead/stuck pixel it was turned down for repair again by Samsung. Fed up, so returned the TV for a refund. Not taking another chance on the Q9. Purchasing the Q7CN instead. That way, if there are any issues, atleast I can somewhat justify it being it costs much less money. The Q9, with all the screen uniformity issues is not worth it to me. I just picked up my Q7CN and it has an FA02 panel (Samsung panel and Not outsourced). Setting it up after worked today. Fingers crossed that it is a good one. I would rather have better screen uniformity than the better local dimming on the Q9.