Bests & Worsts Reviews from Amazon

I received the cube and I was excited. It was easy to set up and connect. As I navigated through the home screen, I instantly knew there was a problem. It seems that the processor was not fast enough to scroll and load the information, or there was a glitch with the firmware software. I have 2 older Fire tv boxes that blow this cube processor out of the water. I loaded all of my apps and set them up. I am a directv now customer and I instantly recognized that this cube does not play well with this app. When loading, the screen will freeze and will take a bit of time to log in. Sometimes, I would have to force exit and reset the cube. Once the cube would allow me to log into directv, the video thumbnails would take for ever to load and flicker. I try to navigate into the guide and that flickers as well. After everything settles down, I can select a channel but then the video lags and jerks. One would assume that it was a directv problem or an internet speed problem. Well, my internet speed is 300 mbps download and is perfect. The directv runs perfectly fine with my 4 other firetv devices. I noticed the video also lags on my prime account video, Netflix and YouTube accounts. Futhermore, Alexa was not responding to some of my commands like “what is today’s weather.”etc. Also, Alexa would randomly switch inputs when I didn’t even command it to do so. I started to read other reviews and noticed that other customers were having the same problems. I decided to wait it out hoping that amazon would have their techs fix some of the glitches. Today, I couldn’t take it anymore because the lagging was driving my family crazy. I placed a request call to amazon support and Nathalie called me back. I explained my problems and the solutions that I tried to rectify them. It was obvious that Nathalie did not have a solution and was trained to read dummy cards. She told me she had to download my logs. What? ( I guess this means that amazon knows exactly what there customer watch’s!) I was placed on hold a few times but I was getting agitated because it was taking to long for an answer and I had to get to work. Finally, Nathalie came back and said that she put a ticket in for me and someone could not help me until Sunday because of a high volume of ticket problems. (6 days, really?). I told her that I was going to return it. She did not even offer to send me a replacement, and told me that she was sorry and I would have to wait for a service tech to call on Sunday. This was a deal breaker for me and I told her that I was going to return the cube because there were too many glitches. She particularly didn’t seemed concerned or tried to talk me out of it. In fact, she did the label and extended warranty for me which leads me to believe that Amazon released an unstable product that was not perfected for public use. I am very disappointed and expected better from amazon because I Always believed that there customer service was excellent. I am hoping to see the cube perfected and will wait for the second version. I hope my post helps others.