Bests & Worsts Reviews from Amazon

This TV was great... for the first 4 months. I was impressed that I could stream Netflix and YouTube from my Android phone to the TV using LG's version of Chromecast. I also did not realize when I bought the TV that it was DLNA compliant and can stream from my NAS. All those were great features. One day, about 4 months after buying the TV, I was watching Hulu and it just stopped. I tried going to the app again and the TV said it was not connected to the internet. So I went into settings and went to the network menu and attempted to connect to my network (I had the TV hardwired). The TV kept saying that I needed to plug in my network cable. So I unplugged the cable and attempted to use WIFI. Again, the settings just said the network cable was unplugged and it would not let me enter the wireless or wired setup. I called LG and they sent a tech over a few days later. When the tech came, the connectivity worked perfectly. So I figured, and so did the tech, that it was just a glitch. A few hours after the tech left, the TV did it again. The TV was unable to connect to anything (network, internet, etc...) and when I would go to the settings menu the response time was dramatically slowed. To move through the network settings menu took literal minutes. When changing the volume, I have to wait about 10 seconds between each push, however I can clearly see the TV is registering each tap of the volume button because the light on the TV flashes when I push the volume, it just doesn't change the volume. So, I called LG again and they sent a tech back over. He replaced the mainboard. It happened again. I contacted the tech and he called LG's technical support who told him it was a software issue where the apps would overload the board and cause a crash. He explained this to me. I called LG support and told them everything that happened. They said they would work on the issue and would get back to me. Several days later I hadn't heard back from them, so I called again. I went through the same process and this time the representative gave me her email. A few days went by and I emailed her to see what was going on with the TV. At this point, since the techs said it was a software issue, meaning replacing boards or even the entire TV would not fix the problem, I wanted a refund. I never received an email response from the representative. So I called LG for a 4th time. This time I went through a representative, then a supervisor, then a manager. At each level the LG person had to call over to LG's technical support to confirm (apparently no one knows how to communicate at LG) that this in fact was a software issue. Finally, after talking with the manager, I got it officially acknowledged it was a software issue. At this point, I asked if I could just have my money back because I was sick of dealing with this and the TV was only 4 months old. She said she was not authorized to give me a refund and would have to send a request to the Return Authorization department and if they approved it, I could get my money back. I asked if they denied it would I be stuck with a broken TV. She point blank said, "Yes". I was floored. LG admitted it was their software that did not work, rendering the "smart" portion of this TV inoperable and they would not refund my money. I asked for the mailing address of the President of LG to write a letter, while I wait for what I'm sure will be a denial from the Return Authorization department. The manager gave me some PO Box number. After a little digital snooping on Alabama's Department of State website, I found the real address of the company and the president and executive supervisor for LG USA. Below are there names and address in case anyone else would like to send a letter to LG. I sent letters the other day and am waiting for a response. Kyu Moon Yu (president) Joy Mills (executive supervisor) 201 James Record Road Huntsville, AL 35824 On the upside, because Amazon is a stellar company that actually values its customers, they said that even though I'm outside the 30 day return window, if LG doesn't help me, they will refund 80% of my purchase. So basically, this was an $80 (assuming LG doesn't refund my money) lesson to NEVER EVER BUY AN LG PRODUCT. I was seriously considering buying an LG G2 or LG Nexus 5 smart phone and some LG appliances in the future. That will never happen. Not only do they make terrible products, but their customer service is horrible and, even after admitting a problem is unfixable, they refuse to issue a refund. Update: LG Return Department denied my refund claim because they stated they only serviced it once. Apparently it did not matter that their own tech department said it was a software problem and could not be fixed unless there was a software update. The current software version is 04.00.34 and is known to cause apps to crash which affects the entire network connectivity of the TV. I think LG's customer service is deplorable and the company should be publicly shamed for knowingly selling and refusing to refund a defective product. On the upside, Amazon refunded 80% of my purchase price and I'm getting the Samsung UN40F6400, more expensive, but much better TV and I actually trust the Samsung brand having owned several Samsung devices. LG will never get my business again, which is too bad for them because I buy an inordinate amount of technology and also recommend technology to my friends and family. Someone at LG missed a business 101 class. Update: 12/9/13. I just received a call from Joy Mills regarding the letter and invoice I sent LG. After returning the LG TV to Amazon, Amazon charged a 20% restocking fee. So, after detailing all the information in my letter, also including all relevant law regarding MA consumer protection and warranties, I invoiced LG for the 20% restocking fee I was not refunded. I'm happy to say that upon providing proof that Amazon did not refund that 20%, Ms. Mills said that she would have the accounting department cut me a check and I should have it by next week. So, all it took was about 5 different phone calls, a letter from an attorney (me) detailing all the relevant law and a promise to forward the issues to the Attorneys General of MA and AL. It's nice that I finally got the 20% back, but honestly, it's $80, it's not that much money, it was more about the principle. LG needed to stand behind their product, which, until the call from Ms. Mills, they hadn't. LG has somewhat redeemed themselves, however, I'm still hesitant to purchase their products (love my new Samsung by the way). But I will give credit where credit is due. Ms. Mills was very pleasant on the phone and she solved my problem in about 5 minutes. So, if anyone has a serious problem with their LG product that cannot get remedied through customer service, I highly recommend sending letters to LG corporate headquarters as I've noted above. Update: 12/20/13. I received my 20% refund from LG. Ms. Mills made good on her promise and I thank her for her help and quick resolution in the matter. I only wish LG's customer service team had the intelligence to make this decision without me having to waste hours on the phone.