Bests & Worsts Reviews from Amazon

This review is a review for both the product and the company that makes it since I believe that a great product has a great team behind it. Bottom line: This product does not work. Why? I'll give you a detailed account. The first day I got this product in the mail, I was super excited to try it. I opened and set it up, and put the lowest resistance bands on since I don't work out at all! The exercises on the DVD made it look so simple! My only problem was that I could never get the headrest in the right position- I just didn't know how my head is supposed to rest on the headrest and where? The brochure didn't make it very clear. Anyway, I start to do the exercise and even though it felt ridiculously easy and I didn't sweat a single drop of water, I felt that maybe I needed the medium resistance. Still nothing. My muscles didn't get a lick of workout after sitting on it and going up and down for thirty minutes. Finally, astounded I put on the hardest one and that gave my abs just a tad bit of workout. Mind you, I am in decent shape and I have some fat around my tummy but I just wanted to firm and tone my ab muscles and after 21 days of religiously working out on this ridiculous thing, I saw just a tiny bit of improvement from just rocking on this thing, I guess. It just didn't work for me at all. Now, here comes the fun part. When I went to return the product, I was first told that my 30 days trial was up and I couldn't return it. I told the lady starting from the day that I got the product and to that day, it had only been 23 days. She apologized and said, okay send it back! So I used UPS to send it back so that it would get there in time. Well turns out, UPS took 11 days to deliver it. So by this time, it had been 35 days and when I called them to see what was taking them so long to process my refund, they flat out told me that they couldn't give me because I was over 30 days. I told them that it's not my fault that UPS took 11 days and after much talk, the customer service guy just hung up on me! I couldn't believe it! First he was rude, and literally shouting in my ear, and when I told him that he is being disrespectful, he just hung up the phone in my face. I was appalled! I have never had a cust. rep just blatantly hang up while I am talking calmly! Anyway, I called my c.c. company who gave them a call and when the lady picked up the phone, she sounded so frustrated as if I was making her take time out of her busy non-nonsensical job to.. you know, actually help the customer and after much harassment from her (and this while my credit card company is on the 3-way!!), she finally agreed to process a refund but she told me she couldn't give me back the $14.95 which they advertised was refundable if I returned the product! After, I explained this to her, she started screaming and shouting to the point where I was just asked her to calm down. She pretty much told me to go fudge off and hung up the phone on me! Again!! I am the nicest person you can ever meet and I am really sweet to everybody so for them to just hang up on me like that was so extraordinary! Even my credit card company's rep was shocked! Anyway, I have learned my lesson. NEVER order from tv infomercials EVER again! Amazon is the way to go.