Bests & Worsts Reviews from Amazon

I can't speak to the GPS, as I only used it a couple times in our motorhome before putting it away for the season. When I pulled it out to use the following season, it wouldn't start up. I tried the recommended procedures to fire up the unit prior to contacting Garmin customer services. Be aware there are NO humans to talk with, so you get diverted to an email assistant. After writing an essay that the unit will not start up and that I had already gone through all the suggested repair procedures, a day later the response tells you to do the same things again. I email back that those procedures were done and I want a replacement. After another day, the return email gives no return procedure, rather another repair procedure or more questions. Each time they respond, its with a different person who wants to start the testing over again, despite whatever you tell them in your email. It took over a week of back and forth before they finally sent a return authorization code. I shipped the old unit but they failed to send an email of acceptance, nor an email advising necessary repairs. A week later, without prior notice, I receive a replacement 2797LMT. I was sent a 'refurbished' unit instead of my old unit or a new unit. I inquired and was told it is their option to repair or replace and any gps over 90 days old will be replaced with a refurbished unit. This is troubling to me in that my old unit was used a handful of times and was 9 months old. I have no idea how old or how heavily used the replacement is and there is no additional warranty. I paid top dollar for a used GPS. Not happy with Garmin's replacement policy or their time consuming customer care.