Bests & Worsts Reviews from Amazon

I purchased this item on November 22, 2017 and the single side of this unit worked only one time. I have been calling Hamilton Beach twice a week since the December 1, 2017. Every time I get a robot telling me that Hamilton is very busy and the wait would be 15 minutes or you abc leave a message and someone will get right back me. Here er are on January 24, 2018 and the message stays the same. they are still be flooded with calls. I get it! this Hamilton beach 2-Way FlexBrew Coffee Maker is SUCH a piece a junk that no one from Hamilton Beach wants to be held accountable for the junk that are selling the American people they put a computer to generate a dumb message........I urge people to never a piece of junk that when you do the company wants to stress you out so badly that you just give-up