Bests & Worsts Reviews from Amazon

I spent $30 for a 4-pack of this lock. So it's not cheap. On my last trip, I discovered two of the locks were opened by TSA (red pin popped up) and the locks would not close back. I tried both the combination I set and the original factory set 000. Neither worked. I have the same code for all 4 locks, and have used it for a couple of times, so there is no way I forgot them. Since the locks have a lifetime warranty, I tried to go on FORGE website to learn how I can request warranty. Their website has NOTHING! no phone number, no instructions on how to claim warranty. It just has an email window where you can send them an email with your name and your case. I sent them an email and still wait for their response. Bottomline: product fails 50% of the time (my case), minus two stars. Warranty: no way to claim warranty: no phone number, no instruction, you drop your message in a bottle and hope, minus two more stars.