Bests & Worsts Reviews from Amazon

If I could give ZERO Stars or "minus Stars," this product definitely deserves it! I purchased this item January 2, 2022 for my Wife who has difficulty opening cans due to Arthritis in her hands. Prior to purchasing any item, I do my "due diligence" by reviewing Items evaluated by Consumer Reports Magazine and by looking at reviews on Amazon. As many other reviewers have now reported, I don't understand how this product was rated "4-5-Stars" by so many other Customers and even Consumer Reports Magazine rated it favorably. We've probably only used it ~12 times over a 5-month period when it then started to NOT open cans on the 1st try and started denting them! These were cans that previously it opened without any problems. Since July 24 th I've messaged and emailed the Kitchen Mama site 8-TIMES without any solutions. First they wanted me to send them a video of us using the can opener as if they felt we weren't using it properly! I refused telling them I should not need to do that and again demanded to know if any other Customers had reported this problem. They continued to not answer that question and continued to ask for my "Amazon Order ID number" which I provided multiple times with them repeatedly claiming they didn't receive it. They also frequently sent me emails stating they "didn't receive my last letter" (HELLO!! it's an email NOT a letter!) and "maybe somethings wrong in their mail system." Then later would send another email with a screen shot of my email saying they "found it"!! Yet continued to fail to answer my SIMPLE question of HAVE OTHER CUSTOMERS EXPERIENCED THIS PROBLEM!!! I also then read multiple other reviews with other customers complaining that after a few uses, it quit opening cans or would go around the can multiple times before opening the can and a number of complaints that the batteries caught on fire after being put in the opener! They offered to send me a "replacement" but I told them after all the problems I don't want another one and demanded a refund or at least for them to have the decency to at least tell me they won't refund my money! You guessed it! NO ANSWER FROM THEM. So I have $42.00 down the drain but it's money well spent if it helps others to avoid purchasing this item. And I'm sending an email to Consumer Reports Magazine to ask them to re-assess this product because it definitely should NOT have been recommended by them. But I did enjoy pitching this junk can opener into the Garbage and watching our Hauler take it away this morning!