Bests & Worsts Reviews from Amazon

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136
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ranked #218,983 most helpful out of 571,544,897 reviews
★☆☆☆☆
TERRIBLE EXPERIENCE!!!
DON'T GO FOR THE CHEAP OPTION!!!! First, there was no movement in the tracking of this order until two days AFTER scheduled delivery (two weeks later!). I did a live chat with both Amazon and UPS, neither of which could offer any insight. After I submitted for a refund, there was movement on the package on UPS. When the package DID arrive, it came with one piece (the main supporting bar at the bottom) which didn't even fit the two pieces it was supposed to go into. This piece was the exact same diameter as the other, so of course there is no way it would fit inside. Additionally, one of the ends didn't even have a hole to screw in the pin. When I contacted the manufacturer about sending a replacement support beam, I received a response that they cannot send out anything at this time due to covid. This whole experience has been terrible. I do NOT recommend this item. But I would recommend spending a few more dollars and buy something that will actually come with all necessary pieces!
April 2020 · Patio Lawn and Garden · verified purchase
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