Bests & Worsts Reviews from Amazon

according to people

115
people found this helpful, as of 2023
ranked #236,932 most helpful out of 571,544,897 reviews
★☆☆☆☆
Loved it initially, but DOES NOT hold up!
These pots and pans are lightweight, yet cook food very well. They replaced my old Costco set (hey -- those worked great for 10+ years). The 1.5 qt pot makes rice better than my old non-stick pot and even better than my AllClad pot (all stainless). Flawless eggs from the frying pan (which, it just so happens, can also use the steamer lid). The extra lids (ostensibly for the steamer and pasta strainer... but why put a lid on those vs. the pot?) are nice to have. HOWEVER, there are quality and warranty issues -- see update below! The larger frying pan is a bit smaller than I expected, and would not work to stir fry a meal for 3 - 4 people (ok for 1 - 2). Luckily I already have another large frying pan. If the frying pan was larger, this would be a 5-star set. Good heat distribution, great non-stick properties and lightweight + easy to clean = 1 great set of pots. Especially when Amazon puts them on a lightning deal :) ** UPDATE Feb 2013 ** Just days after my return window on Amazon expired, I had a serious problem with the 2.8L saucepan and the steamer unit. Quite simply, the steamer unit did not fit properly and it scratched the pot (check out a picture at http://www.amazon.com/gp/customer-media/permalink/mo374HJRNZXZ4SF/B000C239HM/ref=cm_ciu_images_pl_link). How can a set leave the factory without them ensuring each piece fits properly?? And that "limited lifetime warranty" Cuisinart offers? Well to use that I must: - Packge up the pot and ship it cross-country at my expense - Include a check to pay for return shipping - Cuisinart will "consider" the request when they get my pot. After some undetermined length of time, they either send me a new one or ship the damaged one back to me at their discretion. What do I do for a large saucepan in the meantime? That's entirely my problem! Cuisinart won't accept photos or any other evidence. Send the pot, pay freight both ways, and wait until we decide is their motto. Wow -- when they say "LIMITED" wrranty, they mean VERY LIMITED in terms of how well (or rather, poorly) they take care of you when you have a problem. I thought I was buying a quality product from a company that would back it up with quality service if there was a problem. Clearly, I was WRONG! Next time, I'll go back to Costco. That Kirkland-brand set did great for 10+ years, and if there is a problem, I can ALWAYS go back to my local Costco. Last time I buy Cuisinart products online (perhaps at all)!! What had been a 4-star rating is now 1-star because of the (a) poor quality control on the pot/accessories and (b) low value of their warranty given the steps one must take to make a claim.
November 2012 · Home and Kitchen · verified purchase
the product in question
Cuisinart Chef's Classic Nonstick Hard-Anodized 14-Piece Cookware Set
4.3★ · 403 ratings, as of 2023
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