Bests & Worsts Reviews from Amazon

My husband surprised me with this for Xmas. I have been sewing since I was young but I do this as a hobby. I asked him after we struggled with this machine for hours if I could write a review. I would not buy a Janome Machine or recommend it to anyone! I called a 1-800 number for help and you have to leave a message. No one ever called back. I feel sick that he spent this much money for something with no support and no one to call if there is a problem. I would recommend buying a machine locally that way if you have a problem you can get help. It is making weird noises already for a machine that cost this much it should be a tank. I was sewing doggy booties and because of so many issues what should have taken 1 hour turned into 5 hours. Don't buy Very expensive piece of equipment. I don't even know what the warranty is or if there is one since this was a gift. I have spent hours online trying to find phone numbers to get help and support with this machine. I never did find the support or help. I did receive an email from someone at Janome but they referred me to the number I called where you leave a message and no one returns the call.