Bests & Worsts Reviews from Amazon

I am a very busy person and never write reviews.... but feel it is my obligation to warn future buyers about this product. I ordered two of these units after doing some research... and thought I had purchased a decent product that would do its intended function. After using the2 units in my home for one month, I decided to purchase my daughter one for her new house just like my two units. I took her brand new humidifier out of its shipping box....installed the brand new wick that was included in the box....put in fresh city water and turned it on. My daughter has a new house and nearly everything in her house is new. She is a super clean person...especially since she has a new baby and wants to have a healthy home environment. I only live a few houses away from my daughter so have the same city water. Fresh water was added to her unit either every day or every other day. She kept it running so the water did not just sit and stagnate. After running the unit for approx 6 weeks, we decided to take it apart for cleaning and preparing for storage for the next winter season. When I was doing my research I read that the wicks are good for one winter season. I can't begin to tell you how shocked I was when I removed the top of the humidifier and saw the mold all over the wick!!! I have included a picture. When I contacted the Essick Air Company regarding either a bad wick or a malfunctioning humidifier, I received no offer whatsoever of help in the matter. I sent emails and pictures and then talked with a lady by phone. She informed me she would ask her manager about my problem and call me back. She did call me back but then explained that the company would not send my daughter a new wick (which are about $13). To be honest, I thought sure after me being a very good customer (I bought 3 of the things!!!) that they would be HAPPY to send my daughter a $13 wick to see if that was the problem (defective wick)....and then if it happened again to the new wick, then offer to send a new unit and me send the other (defective unit) back to them. But no...they evidently do not really care about their customers. I have been upset about it all day. Is that a way to treat a good customer??? I think NOT!!! I am suspecting that we received a defective unit that is not actually circulating air across the water and wick the way it should and therefore allowing the wick material to grow this ugly awful mold!!