249
people found this helpful, as of 2023
ranked #115,008 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Wheel Failure and Cost Prohibitive Warranty Repair/Replacement.
Purchased this in March and it has only seen light use. Probably 3 RT Flights and a handful of car trips. Total, under 10. However, one of the wheels de laminated from the spindle (see picture) causing it to now drag and stop the wheel when the softer rubber part of the wheel either spins off the spindle or pulls off and seizes the wheel entirely. See picture. I contracted Warranty Return and I have to ship this on my own dime to have it assessed/fixed or replaced. The shipping cost is prohibitive and I believe this policy and lack of authorized repair centers are designed to be a deterrent for warranty replacement or repair. Especially for a model at this price point. Therefore, all things considered, this is not a worthwhile product nor workmanship and unless it's an expensive piece. If the piece fails, as it did with me, the cost of warranty repair or replacement shipping will likely not justify the effort.
December 2016 · Clothing Shoes and Jewelry