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157
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ranked #206,539 most helpful out of 571,544,897 reviews
★★☆☆☆
Loving the double wall kettle, but issues have surfaced
I waited a couple weeks before submitting this because the last water kettle I bought from Amazon only lasted a couple days before it died. So I was leery when I ordered this, but so far, I am 100% happy with this purchase. I really like the double wall feature of this kettle, something my old one did not have. I surprisingly keeps water hot for a LOT longer than my old single wall one. This also helps in reheating the water, since its already pretty warm, it doesn't take long to get it to a boil.The old single wall one felt like it ran forever until the water began to boil. Let's see, what else. Well, it looks good, and I like the detached power supply for it. Only real complaint, if I can call it one is the lid doesn't open all the way. This can make filling the kettle a bit tricky, since I have to angle it in such a way, that if I'm not careful, hot water that's condensed onto the lid's underside, will pour down into my hand. At least, it happen twice when I first got it, until I learned to tilt it in a different direction as to avoid the condensation from the water coming down onto my hand. I didn't have this problem with my older kettle, it's lid opened up pass 90-degrees, with the condensation pouring back into the reservoir. It's this reason way I'm not giving this five stars. Might play around with it, see if I can figure out what's stopping it from breaking 90-degrees, and remove what ever is blocking it. UPDATE 04/17/2016: It's been a little over two months since I purchased this water kettle and it's now showing signs of rusting around the lid and spout. Water kettle is used at least once a day, nearly everyday of the week. I've pass the 30-day warranty offered by the Amazon vendor, so I'm force to go through Secura's online portal, and put in a claim against their 1-year (limited) warranty on their product. Waiting for response. UPDATE 04/23/2016: Second service request sent to Secura, both through their online portal, and this time to the email address they provided on their site. Waiting for response. UPDATE 04/28/2016: Secura responded back to my second service request and honored their product's warranty. They offered to either refund or replace my water kettle, I opted for a replacement.Fingers crossed.
March 2017 · Unknown · verified purchase
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