Bests & Worsts Reviews from Amazon

We received this Hoover FloorMate Deluxe at the end of May. We haven't used it much because we were gone a lot during the summer. I noticed in August that it didn't seem to be working well; it was leaving some dirty water on the floor. My husband cleaned it out thoroughly, hoping that would solve the problem. Last week I was ready to give our floors a good cleaning and the FloorMate would not suck up any of the dirty water. There was literally no water in the "dirty water tank". So I called Hoover and they told me to take it to one of their authorized service centers. So, I loaded it up in the car and drove nearly half an hour to the service center. Five days later the service tech called and said Hoover was going to send us a new one because ours could not be repaired. This is a quote from the service tech, "The deluxe version of this floor cleaner is a piece of junk." Oh great, now I'm going to get another piece of junk. Making matters worse, the service tech said it would take two weeks to get here! Whaaat? Really? I can get one in two days from Amazon but Hoover can't be bothered to use expedited shipping for a product that lasted 4 months? I would just like a refund so that I can buy a better product. Perhaps that will happen after the second unit dies? In the meantime, I'm back to a bucket and a mop.