386
people found this helpful, as of 2023
ranked #56,229 most helpful
out of 571,544,897 reviews
★★☆☆☆
Update: there is no customer service to back up this product
UPDATE 3: Amazon to the rescue. They accepted my return. Pro tip: Amazon is really good at responding via their social media accounts.
UPDATE: 2 months later, the zipper on one of the (non-removable) cushion covers split so the filling is visible. Since you aren't meant to remove the covers I don't know why they even put these low-quality zippers in. Amazon keeps telling me to "contact the manufacturer" despite the fact that this is an Amazon brand!! They even went so far as to tell me to *google the manufacturer*, which obviously is ....Amazon. Kafka-esque. If you're going to drop $800 on a couch you would be better off with a higher-end IKEA or wait for a West Elm sale. Still trying to resolve this, wasting time on the phone educating Amaon staff about their own products.
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Good quality and comfy. A little smaller in real life than it seems online - that's dumb, I know, as they give measuerments, but it is the same width as my old IKEA couch but feels smaller for some reason, maybe it's just because the chaise makes it feel that way. Overall I'm very happy with my purchase although I would have liked a choice of legs and washable cushion covers in an ideal world. But I think it's worth the price.
Also loved how easy it was to assemble - no IKEA struggles here!
March 2018 · Home and Kitchen · verified purchase