Bests & Worsts Reviews from Amazon

After reading good reviews I decided to order Samsung's Turbo robot vacuum. Our vacuum arrived and after getting the phone App. from Samsung and setting it up we were ready to use it. It took about three hours to map the house. Our entire house is covered with 12 by 12 tiles in all rooms with small area rugs. The first time it ran the vacuum cleaned the living room fairly well but, we noticed that when it came to a thin area rug it had a terrible time getting on it. Then it got confused by the design on the rug and would not going over simple design color changes. When it got under the coffee table it stayed under the table as if it were in a prison cell and could not go pass the table legs. Each day we hoped it would get better but, instead it got worse and worse. It started acting like a wrecking ball with our furniture. It knocked down a glass table at the end of the sofa. It physically moved furniture around the house. It rammed into walls and furniture. The Wifi program for the other rooms never worked. The Wifi became almost useless except starting it and stopping it. The red light guide pointer never worked. The vacuum would simply ignore it. By the fourth day it now will not even do the 12 by 12 tiles. It refuses to pass over the grout lines and goes in circles inside each tile. It refused to find and go back to it's recharger by the fourth day. I reloaded the Samsung App. and cleaned the vacuum without any improvement. All of this is unacceptable for a $1000 vacuum. We called Samsung several times but, they wanted us to take it to a service repair shop. It's only a week old. We are sending back to Amazon for a replacement. Hopefully our unit was defective and the next will be better. If not we will get our money back and try another brand of robot vacuum. I will report on our next unit.