Bests & Worsts Reviews from Amazon

We have had this for exactly one year. It has been used about 50 times (nearly once per week). Last night one of the two ends at the top of the auger broke off during juicing and the broken tip went down into the strainer and bent the mesh severely. I am crossing my fingers that this is covered under the two year warranty, but I also understand this unit is so new that parts may not be available. I'll post back after I contact Hurom. If they react positively I will adjust the rating. My larger concern is that if this breaks again in a year with no warranty, I'm stuck with a broken juicer that cost $400 and only getting 100 uses, that is $4 per juice session. Pretty costly. We are very cautious people and gently clean by hand each part after using and allow to dry before reassembling. Part II: It took a couple days but we finally spoke with someone. They blamed us for making too much juice. We juice about 3 quarts for the two of us that lasts 3 days @ 8ozx2 per day each. We only do this at the most once a week, but would like to have enough for every day. They will not stand behind their warranty. We are forced purchase what we need to continue to use this until we find another solution. Before you buy, try calling them, they are hard to get a hold of and their answering system must be something from the 70’s. Our suggestion is to stay far away if you are serious about juicing for health improvement. We are gravely disappointed in their written response, accusations and unwillingness to stand behind their two year warranty.