Bests & Worsts Reviews from Amazon

I've had the SmartFeeder for over one month now, and I am extremely pleased with everything about this product with the exception of one deal-breaking problem: the slope of the bowl. Because the slope of the bowl is too gentle, non-round pet food does not roll down into the bowl and instead gets stuck near the dispenser. If I do not manually pull the food down into the bowl with a utensil or some other long object, the SmartFeeder will jam after a couple of dispensations. I have not had any issues with the phone-unit connectivity or anything else, but this simple design flaw has effectively nullified the convenience of this product due to the shape of the food I feed my cats. Before purchasing the SmartFeeder, I had tried using the PetSafe 2-Meal Automatic Pet Feeder, but my cats were quickly able to learn how to open it and so its timer function was worthless. Despite my cats' ingenuity in figuring out how to open the PetSafe 2-Meal Automatic Pet Feeder, they will not use their paws to pull down the food from the top of the SmartFeeder's bowl for whatever reason. If Petnet would redesign the SmartFeeder so that it is slightly taller with a steeper slope for the bowl I would gladly pay $150 for another one of these units. I have two cats and initially bought one SmartFeeder with the intent of buying another if the first one worked well, but until Petnet fixes the angle of the bowl I am going hold off on making another purchase. This is a basic design flaw that Petnet should have caught before moving to mass production. As is discussed the video I’ve uploaded, Petnet needs to increase the angle of the bowl by *at least* 15 degrees in order for it to be compatible with all shapes and sizes of pet food.