Bests & Worsts Reviews from Amazon

I was really interested in the Navigator, even though I had a Shark Canister vacuum in the past and had a terrible time dealing with this company. So, I had to be convinced by the reviews before buying this vacuum. It seemed to work well on my carpets. It did not do a good job on hardwoods. In fact, you could see the air blowing the dog hair away from the vacuum on my hardwoods. After a couple of weeks, the cord came out of the back of the vacuum. I don't know why they don't have a stopper on the inside of the vacuum to keep the cord from pulling out. Anyway, my original Shark Canister also had cord problems (that one won't retract), so I was pretty dismayed at having another cord problem. I decided to return the vacuum rather than try to deal with this company again to get a repair (they wouldn't repair the canister cord). BTW - for the company to review the problem would have been a $20 charge - on a brand new vacuum. My guess is that Shark vacuums are not durable enough for daily us. I have had Hoovers (both the light and heavy versions) and never had a cord problem.