Bests & Worsts Reviews from Amazon

Works awesome, while it lasts. Ignitor quit last week, I purchased it in July of 2017. I use it professionally, it comes out maybe once or twice a week. I Called bernzomatic, attempted cleaning it per their tech. It didn’t fix the issue, and they are refusing warranty service. They are telling me I need to deal with amazon, amazon says I need to deal with bernzomatic. It says right on their website that it’s lifetime guarantee and service can be obtained through any bernzomatic retailer or by calling the 1800 number. We told the tech at bernzomatic, who said it didn’t matter and they would need to update the site. I feel foolish that I bought another one 6 months ago for home and that I’ve been recommending this specific torch to all the guys at work, a few of which bought one. I made sure they all know about this experience, and it will be the last bernzomatic product I buy. The money isn’t even the issue, it’s a $40 tool. The issue is they don’t stand behind it. Buyer beware.