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Since I got MJ+ a few days ago, the line has been dropped just about every day at least once--that's not nearly reliable enough to function as phone service for incoming calls. Customer support is poor. FAQ's don't really address much technically. I couldn't find any phone numbers to call on the website and used the chat line twice. Had to wait quite a few minutes for the first chat to start up--that was for help when the MJ website dumped me during the middle of initial registration. However the chat rep was reasonably helpful. 2nd chat today had a shorter delay getting started, but when I asked for help with the frequent line drops I got dropped from the chat line. I live in central NC and get my hi-speed Internet service from Time Warner Cable. Using the Speakeasy speed test (accessible through the MJ FAQ page under "What type of Internet service does magicJack require?"), I found my upload speed averages around .95 Mbps--which should be more than fast enough for MJ+'s minimum bandwidth UPLOAD speed of 128 kb/s. However, I suspect the TWC line may be the problem--that is, if the line isn't working with high consistency, maybe that is what is causing the MJ drops. I am giving MJ+ two stars rather than one star, because if I unplug the unit for 1-2 minutes, plug it back in, and give it a few minutes to reboot, I can make outgoing calls with moderately good call quality. So MJ+ is a dirt-cheap way for me to save phone minutes that I would otherwise have to rack up on my cell phone. If you are thinking of giving MJ+ a try, I would strongly recommend buying it at Radio Shack (or another store?) rather than through the MJ website. (I got mine at RS for $59, which includes the first year of service.) I've seen a number of reviews about double-billings and other billing problems that suggest MJ is a company you should NEVER disclose a credit card number to.