Bests & Worsts Reviews from Amazon

I paid $1550.00 for a new BIOMAT from this seller. I received a DEFECTIVE item, the electrical panel does NOT function. It took numerous contacts to Amazon before receiving a response. The from Ivanbob was they were out of town and could only repair it...interesting. The seller must not have a cell phone or computer available to them, very odd. Included in the package with the Biomat was a GUARANTEE FROM RICHWAY however, only if you purchase through them, which was NOT explained. If this seller is a representative for Richway then they should be able to obtain a RA# and send a replacement. Their response is that they will only repair the $1,550 item that was received defective. Considering they are not affiliated with Richway, I do not think it is reasonable to think that a customer is going have someone with no knowledge of the wiring of this product fix it and that I should feel comfortable to sleep on a heated item under my body on my bed. I don't think so! Also, notice since my complaint a new seller of biomats by the name of Ivanlee has appeared on Amazon. BEWARE