Bests & Worsts Reviews from Amazon

this is about the Manfrotto Pixi Black Mini Tripod. I bought mine around the end of July, but was never able to use it until last week. the tripod ball joint was so loose it couldn't even hold the iPhone 7 in place. it kept tilting, like there's no grip at all. since it's been over a 30 days now from the day I got tripod, I didn't bother to contact Amazon about a replacement. I sent an e-mail to Manfrotto (Vitec Imaging I believe is the authorized distributor of Manfrotto in US). I told Vitec that I bought the defective tripod from Amazon and looking to get a replacement. Vitec Customer Support asked for the proof of purchase and so I sent him the copy of invoice from Amazon. And his response was the one pictured attached. I was totally surprised they would refuse to honor the warranty just because some "dude" sold this to me on Amazon. It's not like I bought this from some dude on the street. I bought this on Amazon from a 3rd Party Seller. If only I knew Manfrotto has a crappy warranty policy, I shouldn't have bought it from this dude unless his an authorized dealer. Their policy is a complete utter BS. So I contacted Amazon if they can do anything to help me with this issue. And they took it back, but since it was from a 3rd Party Seller, and it's been over 30 days, I can only get a partial refund. Wow. That was unbelievable. LESSON LEARNED. NEVER BUY FROM 3RD PARTY SELLERS EVER AGAIN. either if it's a Manfrotto product or not just to be safe. Saves you from all the headaches.