Bests & Worsts Reviews from Amazon

We are an older couple and we purchased this Generac in October of 2012. We live in a rural area and would be without heat and water during a power outage. We bought it for health and safety reasons and also for peace of mind. We had a problem with it during a power failure in December 2012. Technicians made four trips and numerous calls were made and an incident report was filed with Generac. Technician's calls to Generac got them no help nor did our incident report to Generac . After trying things that did not work, one of the men replaced a computer part and the problem was solved - EIGHT MONTHS LATER. Generac was notified that the problem was solved in August of this year and the person handling our case said that our warranty had been extended for another year and that she would get us the name of a technician who would service our generator in a timely manner. She would send that to us in writing the next day. I have made 12 calls in the last two weeks. She doesn't answer the phone and will not return calls. It is now October. We cannot recommend this generator because of lack of dependable local service and lack of concern by Generac.