Bests & Worsts Reviews from Amazon

This product has a great concept but fails to deliver on every level. Because we are relying the Arlo Q to provide security surveillance it is imperative that it works properly and it simply does not. The software needs a lot of work below is the short list of all the things wrong with this device. I have a Netgear R7000 router that works perfectly for streaming Netflix and Amazon Prime in HD for hours on end in multiple rooms so the problems I'm experiencing with the Arlo Q are directly related to the device and not my WIFI connectivity. 1) I have never seen a 1080p camera with poor picture quality like this. More than 6 feet away it is hard to make out facial details and at a farther distance it simply doesn't capture an HD image regardless of the 1080p claim. It comes default with a setting of 720p and you need to enable the 1080p mode manually. I wonder why that is? 2) When a subject is moving the camera captures the image but it has so many artifacts the facial features are completely unrecognizable. 3) When the motion sensor activates it captures about 5 seconds of video then stops or it doesn't record anything at all. This is a seemingly arbitrary bug in the software that has now manifest full time even after a reboot. A security camera must work without fail or there is not point to it. 4) When adding the camera using the app the final step fails over and over again even with great WIFI connectivity. The Arlo Q even has a prompt in the software when it is taking too long to setup. This pairing issue should be addressed by Netgear. 5) There is a firmware bug updating from 1.7.4_5517 that will completely disable your device making it essentially a paperweight. Even if you do get it working again after multiple factory resets it is quirky at best. Again motion capture is completely random and buggy. Firmware updating FAILS and launches you into an eternal reboot cycle. 6) After fixing the endless cycle of firmware reboots with multiple factory resets there is no longer the option to update to the latest firmware and the camera randomly shuts off but the motion detection still sends warnings. <sarcasm>Motion detection without an image really makes you feel secure</sarcasm> 7) The camera works for a few hours then freezes stating "The camera is starting a motion alert". You must power cycle the camera for it to work again. Does this get any better in the latest firmware? Do I simply have a defective unit? Probably, but I have been reading other reviews and it is starting to look like poor programming and bad QA. So why did I go to the effort of testing all of this? I believe users should know what they are getting into with this camera. It is not cheap and therefore I have an expectation that it will work properly. It fails to capture detailed images which is its primary function, It lacks stability and it has been a very frustrating experience.