Bests & Worsts Reviews from Amazon

Do not buy this serger. They are selling it as a bestseller and really don't care anymore if something goes wrong. I received machine with needle plate made of 2 different metals, apparently flimsy one pop up and stuck under the knife. It should be attached by screws but it wasn't. I didn't predict it would be a problem. I used this serger only few times and still have warranty and they told me I must ship the machine to them and pay for shipping since they have no service in NYC. Interesting thing is they sell separately the needle plate in one piece, not 2 pieces like they stuck on new machines. The customer care rep was rising voice at me. She tried to convince me that either I go to another state to find service or pay for shipping. The worst treatment ever: SELLING POORLY MADE PRODUCT AND MAKE CUSTOMERS PAY FOR THEIR ERRORS!! Why the needle plate was done flimsy and out of 2 different metals which obviously contributed to this disaster? I own many Singer products and never was treated like this if ever had any problems with their products. Shame on you Brother. Don't just sell lemons and pretend it's ok.