Bests & Worsts Reviews from Amazon

Product seemed to be good, tech support is terrible! I purchased this headphone and had been enjoying it since December 2016. I've found the sound quality and noise canceling features to be great until it started malfunctioning. First, it started as some static in the left earcup. After an hour the sound started breaking, and now it does not work anymore. Tried to contact the tech support, which took about two days to get the first answer. Despite the fact I have filled the ticket with all details about the headphone (model serial) and my personal information (address, name, phone number), the person asked again for the very same information. Another two days waiting and finally received a response with a few steps asking to test the headphone on other devices. Have tested it, sent the message with the same problem, and it has been radio silence ever since. It's amazing to see the reviews here at Amazon with people complaining about defects and detailing their poor experiences with the tech support. Bose, this is not a cheap product and we expect an appropriate support for it. You cannot send a reply to these reviews asking to send an email to tech support after customers had already done it, to be just ignored or to get delayed and improper responses. It does not matter the product is good if you don't act properly in a problematic situation.