Bests & Worsts Reviews from Amazon

My Littermaid box arrived inoperable with used litter and waste matter that included feces. A plastic home garbage bag had been placed over the litter box, starting at the on/off button end. It only partially covered the box, which was apparently shipped full of used litter which went throughout everything and then spilled out over my counter and floor when I opened the box. Large urine clumps were stuck in the rake. The motor was burned out and the rake didn't move. There was a card in the box from the previous owner asking for a refund. Amazon’s response was horrible. They said they would issue a refund and I needed to return it. I stood my ground and refused to return a broken product with toxic contaminants back to them. The “condition” the product was in created some unusual issues since I’m a leukemia patient and needed follow up medical support from the inhalation of toxic waste materials while opening the box. I’ve purchased Littermaid boxes since the Infomercial days and have seen a very steep decline in quality. This box was ordered to replace one that only lasted eight months which had replaced one that only lasted a year. The poor quality of these boxes alone is a good reason to avoid them. Getting unexpected “extras” is an additional problem no customer should ever face.