Bests & Worsts Reviews from Amazon

This suitcase would be nice if: - the wheels were solid; - the vendor had honest business practices. But the wheels are flimsy and the vendor has the work ethic of a rabid weasel, so do yourself a favor and STAY AWAY! STAY AWAY LIKE THE PLAGUE! And buy from somebody else instead. I bought a Rockland Melbourne set one year ago. I was initially very happy with them. I travel at least once a month, and I would use the smaller one as my cabin luggage, but sometimes I could also expand it to hold more cargo. When I needed even more capacity, I would take both the small and medium suitcases; and if I had less stuff on the way back, I could always put the small suitcase in the medium suitcase. Convenient! I definitely used them a lot, but at the same time, since I'm always traveling by plane, I never overleaded them, because US airlines charge you an arm and a leg if your suitcase exceeds 50 pounds. In the first few months, everything went well, and I had only great things to say about those suitcases. The 4 wheels were extremely convenient, and a few times, I managed to haul all 3 pieces of luggage by myself like a champ. And then I started to have issues with the smaller one. It was as if the wheels wouldn't spin very well. I tried to clean them, but it didn't help. It's only when I compared the front wheels and the back wheels that I realized what was going on: the wheels were literally disintegrating; they were shedding away lumps of plastic until almost nothing was left. See what I mean on this picture: [...] On the right, a good, healthy wheel. On the left, the poor remnants of a wheel. Doesn't roll very well. I decided to stop using the smaller suitcase, but continued to use the two others ... Until I had exactly the same issue with the medium suitcase. So I thought I got a defective batch, and I decided to contact Rockland to use the warranty. Lo and behold: Rockland was initially very helpful, sending me all the forms I needed to place a warranty claim. And then, they said that to use the warranty, I had to: - send them my luggage items, at my cost; - at a $40 processing fee, that would be lost no matter what; - and that even after that, they would decide whether or not my suitcases were warranty-worthy and that I wouldn't have a word to say about it. That's not a "warranty policy." The warranty is there so that if my product doesn't work or breaks after normal use, I can get a replacement without having to pay 50% of the price of a brand new product. This "warranty policy" should be a huge red flag. When a vendor has good products, they know that only a very small % will have problems, so they can afford to cover everything (shipping the defective product, repairing or replacing it) just by adding a small % to the item price. When a vendor has s***ty products, they have two choices: - increase their prices significantly to still provide good customer service (by covering replacement costs); - gouge the customer by charging them extra when their products are defective. Rockland is doing the latter. You've been warned!