Bests & Worsts Reviews from Amazon

I would rate this product 4 starts if all the features worked or if their customer support department would respond to me. The Netflix streaming is a big feature for me. It does not work. It works on my PC and my old Samsung. All the other streaming features work. LG customer says it's Netflix fault - which I might believe if it didn't work on the other platforms. Then they told me I could take my machine of 3 hours to a repair shop. Netflix customer service spent a lot of time investigating this issue. They finally contacted their streaming department and were informed that it is a known bug that LG must fix. I have written to LG customer supprt to get a confirmation or denial but they just ignore me. If you want to get this machine ask to see that feature work first. If you care. Update 5/29/2110 I finally got a response to my email. It was a stock response which did not adress a single question I asked and in fact told me a fix to try in case the product was a TV. I called their customer service department for the 5th time today and they finally admitted it was a known bug. Update 6/2/2010 This issue is now a thing of the past. LG released a new version of the FW yesterday. I installed it but it did not seem to fix the problem. LG Customer Service told me, "Yes. There was a new release but it did not address the Netflix streaming bug." Today I received email from Netflix Customer support and they told me that this release did, in fact, fix the problem but after you install it you must deactivate and reactivate the treaming service to the player. I did this and finally I have a working device.