Bests & Worsts Reviews from Amazon

I purchased this expensive set back in April and loved the picture and features. About two weeks ago a column of dead pixels appeared on the right side of the screen. I was concerned, but knew it was under warranty and recalled signing up for Aquos Advantage which is supposedly their premier customer support service for high end electronics. What a joke. I spent 45 minutes on hold trying to get an adviser. They instructed me to take a series of photos of the problem send them in and wait. 10 days later, I'm still waiting. I spend another frustrating hour on the phone this morning. First they couldn't find the photos,even though they sent me an email confirmation. Then the supervisor told me that they are on a hard drive that is down. When I offered to resend them, they said they couldn't handle them from me directly.When I continued to press, the support tech told me 'the drive will be down for the next 88 hours'. What??? A huge technology company like this and they supposedly can't get a hard drive working for 88 hours? What crap. I don't like being lied to by customer service people like this. This is some of the worst customer service I've ever experienced. Aquos Advantage is a joke. Please save your money and buy another brand.