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★☆☆☆☆
Runs Super Slow
Ok, last time I wrote a review for this product (the first one I received), Amazon blocked the review from being posted. Even an Amazon employee who looked at the review said that they couldn't understand why the review was not approved. I think it's safe to assume that considering this is an Amazon product, they don't exactly take too kindly to negative reviews of their own products. Of course, they have to let a few of them through to make it look like they're not actually censoring people. If this review is also rejected, then I will go to every product review site that I know of and make sure to spread the word about how terrible this product is.
Ok, so around 4 weeks ago, I had grown tired of many of the apps on my Kindle Fire HDX no longer working because it was about 5 or 6 years old and the apps could no longer update. Stuff like the internet browser, I had no problem with, but I was tired of the ever increasing number of apps that no longer ran. I decided to bite the bullet and upgrade to a Fire HD 8 Plus. Boy, what a mistake that turned out to be.
This tablet is slooooow. I mean, it takes a good 20-30 seconds for a page to load when doing a Google search. Spotify runs so slow that sometimes I can't even get the page to fully load to play the songs. You Tube usually takes at least 30 seconds to load, sometimes a minute and a half to two minutes. That's just to actually get the video to even be able to start! Then you usually have to pause the video for another minute to be able to load enough of it so that it won't keep starting and stopping. I called for support to see what could be causing the issues. The representative I talked to had me make sure the latest updates were installed: updated it, and no change. Then, I did a factory reset. Again, just as slow as before.
Now, I know what you're thinking: "Maybe you just got a lemon." Yeah, that's what I thought too. After doing all of the troubleshooting steps, I got a replacement. At first, it seemed promising, as the new one seemed to work quickly on internet searches right away, as well as You Tube. I only took a quick couple of minutes to check things out because I had to go somewhere, but I went to bed that night thinking everything was straightened out.
No such luck. Took more time to check it out again the next day and everything is running super slow. I end up getting called by an Amazon representative because I filled out a product survey that let them know that I was not very impressed.
Again, I go through the troubleshooting steps: checking updates, turning the device off and on, and doing a factory reset. All failed to make a difference. We test my internet speed and there's no problems there. In a last-ditch effort, they try to blame my WiFi connection. So I ask "If my WiFi was the issue, then how come a couple of weeks ago I was using a Fire HDX that was 5 or 6 years old that was running perfectly fine with internet? I have no extra devices on my WiFi since then, so why is this new tablet running at a snail's pace when a 5 or 6 year old one was running perfectly fine a couple of weeks ago?"
"I...I don't...I don't have an answer to that," the representative stammered.
Of course you don't, because it doesn't make sense! The only thing that makes sense is that this product is inferior. My guess is that Amazon is using out of date software in these tablets. It's a real shame, because the Fire HDX was basically the same price when I bought it brand new around 5-6 years ago and was a great product. Now, I feel like I'm using a computer with a floppy disk drive in 2020. Amazon has definitely cheapened their Fire tablets, and it's very unfortunate, because I used to highly recommend them to others. Obviously, that will no longer be the case. I think Amazon felt like they could cut corners and give their customers an inferior product and still get away with it.
July 2020 · Electronics · verified purchase