Bests & Worsts Reviews from Amazon

Well, my rotisserie started out great but then 40 days post purchase it died. Stopped turning and only rocked back and forth a couple inches. I contacted Char=Broil and this is the conversation I had with "Jake"...NOT from State Farm since he was NOT helpful... Char-Broil Specialist: Thank you for visiting Char-Broil. How can I help you? You: Hello, I purchased the Char-Broil Universal Rotisserie on Sept 25th and the motor is dying. It won't rotate. Only rocks back and forth. You: Purchased thru Amazon. Jake: I am sorry to hear that. Jake: Since the item was purchased through Amazon, if you are wanting to return/exchange you will need to do that through them. You: It has a 1 year warranty and Amazon only returns for 30 days. I am just over that timeframe. Jake: Our accessories do not have warranties on them. The only thing that does is our rip-stop cover. Jake: Did you purchase a warranty through Amazon? Jake: Are you still with me? You: I did not purchase a warranty thru Amazon. I highly doubt that Amazon offered one. You: I was looking for where I saw that it came with a 1 year warranty. I know I just read that it did. Jake: Then I am not sure what you are referring to. As I mentioned, the only accessory of ours that comes with a warranty is our rip-stop covers. You: So you cant help me with a replacement? Jake: Unfortunately, I cannot. I do apologize. You: ok. I'll take it up with Amazon in the reviews Jake: Is there anything else I can assist you with today? You: No sir Jake: I'm glad I could answer your questions today. Thank you for being a member of our Charbroil family! Should you ever need assistance please contact us at www.charbroil.com or at 1-800-241-7548. Have a great day! ***PER THE WARRANTY LINK ON THE PAGE IN AMAZON, This product has a 1 year warranty.***