Bests & Worsts Reviews from Amazon

EDIT: TCL replied to this review and recommended that I contact their email support. My experience with email support is in the edit at the bottom. I bought this TV and plugged it in as soon as I got it, extremely excited for the size, price, features, and numerous positive reviews. I fired everything up and it all set up just fine. Once I entered my Netflix credentials and logged in, however, I noticed something very wrong. When browsing through Netflix, it loads previews of the shows. This is an incredibly annoying feature on it's own, but to top it off, whenever I am flipping through content, the TV will lose picture for one second, come back, lose picture for another second, and then load the preview. This makes it EXTREMELY aggravating to scroll through the Netflix app, as the screen is constantly turning on and off to load the previews for each show/movie. The content itself plays back fine, but browsing is a nightmare. It makes Netflix unusable for me. I called TCL regarding this, who had me go through troubleshooting steps for about a half hour before directing me towards Roku. I called Roku, who had me perform similar troubleshooting steps as TCL and then directed me to Netflix. I called Netflix support, who I was on the phone with for almost TWO HOURS going through every possible troubleshooting step and getting their best techs involved. Their conclusion was that there is an issue with the TV, which I am inclined to agree with, as the Netflix app runs just fine on my Xbox One and standalone Roku box on another TV. I called TCL a second time and relayed this to them, and they said they would escalate the issue and get back to me within 24 hours. 24 hours passed with no contact. 48 hours passed with no contact. Beyond frustrated, I called back and asked what was happening with my case. The support person did not have an answer for me and said I would receive an email within 24 hours. I told them that was not good enough, as it had already been WELL past when they were supposed to respond, and requested an answer that day. The tech told me that it would be done. Well, it didn't happen. It didn't even happen in the 24 hour window I was promised. I called TCL AGAIN and got another tech. I don't know if it was this tech's first day or what, but he acted like he did not know how to speak at all. Two minutes into the conversation, he said there was an issue with his system and put me on hold. After a few minutes on hold, the call dropped. I tried to call back and kept getting a busy tone. Unbelievable. It has now been 5 days since I initially called about the issue, and TCL has been of ZERO help. My time is valuable, and the money value of time I have spent dealing with this has now far exceeded the money I saved by purchasing what I thought was a quality television for a great price. I had high hopes. I didn't even get into my second issue with the TV, which is that every day when I turn it on, it will not connect to my wireless network without me reconnecting it manually. The password and everything is saved into the TV; all I need to do is hit connect. Why can it not do this by itself? I am extremely disappointed with the technical issues, but I am DISGUSTED with the lack of support from a company who claims to be the fastest growing TV company. Reading through other Amazon reviews, I see that user BarbE is likely having the same Netflix issue as me, completely sucking any confidence out of me that a replacement set will resolve the issue. I am returning this TV and going with another brand which will adequately support their product, and I will make sure to tell all my friends and family to avoid this brand at all costs. **EDIT**: Per TCL's reply to this review, I contacted email support instead on 8/24. Below is my experiences with them. The first email response from Larry at TCL was very timely, letting me know that they were on the case. Larry told me he'd get back to me that day, but also noted that a video would help. He did not say that a reply was contingent on a video. Regardless, I emailed a video at the end of the day, and he did not reply until I sent an email reminder the next day. Larry asked a couple more questions and told me he'd get back to me. This was on 8/25. On 8/25 I was also contacted by Jerome from Roku, who called me at work and told me he wanted me to call him when I got home. I called him twice when I was home and he did not answer. He never returned my calls or emails as well and I never heard from him again. Great support from that guy. On 8/28 I still had not heard back from Larry, so I shot another email asking what was happening. Larry said that Roku identified an issue, but did not tell me what it was and did not advise on how to fix it, just that they were "working on a solution". This has now gone on for over two weeks. It is 9/14 and the issue persists. Nobody has any answers and nobody has helped me. The way I have been treated by this company is just ludicrous. So much for "making things right". Any other company who had issues right out of the box that they could not resolve has offered either a partial or full refund. TCL offers nothing but frustration. I pray nobody else has issues with their sets and has to go through what I have gone through with this company.