Bests & Worsts Reviews from Amazon

I am absolutely shocked this product has 4.5 stars on Amazon, so I decided I had to write my review to express my disappointment. After using the Omron Pocket Pedometer for years, I decided to switch to the Fitbit One for the following three reasons: 1. Size - so small you forget you have it 2. Online Data Tracking - I thought this would be a really good tool to track my activities over time 3. Sleep Tracker - My Omron could not do that Well after less than 3 months with the Fitbit One, I realized something very wrong. It always seemed like it counted way too many steps, but I gave it the benefit of the doubt since I was not counting my steps myself. One day I decided to conduct a test and carry my Omron Pocket Pedometer and Fitbit One. As expected, the Fitbit one was counting far too many steps. How do I know this? One day, my Fitbit One had claimed that I walked 70,000 steps...or 35 miles. How do you walk 35 miles in one day? At a speed of 3 mph, that would mean I would have had to walk for 12 hours straight without stopping or at a faster walking pace of 4 mph, 9 hours without stopping. In addition, I know that I probably only walked not even 2 miles that day. The other reviewers are spot on when they talk about Fitbit not being able to account for vehicular motion. If you take public transit or drive a car, you better make sure you take your Fitbit out of your pocket and put it somewhere safe where it won't be counting steps, or you may end up with a 35 mile day despite barely walking. Despite the aesthetics of how cool it looks and all the bells and whistles, the Fitbit One cannot even perform its intended function as a pedometer. Now onto the customer service. I contacted the customer service department regarding this issue and since I was past the 45 day warranty, I asked for an exchange for a different product under the 1 year warranty since I consider a pedometer that can't count steps to be a defective pedometer. I never heard anything back from customer service. In addition, they make it hard to find the contact button on their website (I kid you not, I had to search for it using a search engine). Lastly, they do not even have a phone line where you can call customer service for help. All in all, I would say save the $75+ and go for a product that will actually perform its intended function.