Bests & Worsts Reviews from Amazon

I was so excited to have received the Super Wave oven as a Christmas gift. THE GOOD: No preheating necessary. Great for quick lunches. Roasted veggies came out great. Frozen convenience foods (pizza rolls, egg rolls, quesadillas) came out as desired. The whole chicken that I roasted was moist and flavorful. It cooked in about 40 minutes. THE BAD: Deceptively advertises that food retains moisture. NOT true of all foods, even when using the scanty selection of recipes included with the oven. Difficult and cumbersome to clean. Stopped working after 123 days...and I had to pay $25 to send it back to 400 Returns Road, Wallingford, CT (if a company has a street named after it "Returns Road", that should be a clue to steer clear). THE WORST: The customer service number included in the box redirected me to two different telephone numbers before I could reach a human...and quite possibly the rudest human on the east coast. After discussing at length why it was necessary that I return the ENTIRE unit when only the electronic part was defective, she relented but gave me a bogus return zip code. The "error" was caught by my friendly local postal clerk. On investigation through Google, it seems that this is a tactic that this company uses to deter you from sending back their defective products. That was only yesterday that I contacted the company, and today I received TWO solicitation calls for other products through this company. NO THANK YOU. Hopefully, I will get my replacement mailed to me without incident and it will work forever and ever. Yeah, I know...wishful thinking. UPDATE OCTOBER 21, 2012: The replacement that they sent to me worked for five months. I called the company to tell them that this was the SECOND defective unit and was forwarded to a supervisor. After a fruitless day of waiting for a return phone call, I called the company again. As expected, they said "Send it back for a replacement". No thank you. I'll keep my $25 in shipping. It is amazing that this defective product is still being sold. What a shame, since the concept is terrific and I did enjoy the results of the oven while it worked. Bottom line: The Sharper Image is in financial trouble for a reason. Keep your money until they figure out that quality is important for success.