Bests & Worsts Reviews from Amazon

I absolutely loved this waffle maker and was ready to write a 5 star review. And then, after three uses, I noticed that the nonstick coating started flaking off of the upper waffle insert. (I am very careful with my possessions and did nothing that would cause the flaking.) Worried about ingesting this coating, I contacted Krups, and was told that this was considered normal wear and tear, and that I could purchase a new upper waffle insert for $20 + shipping. I completely understand that normal wear and tear wouldn't be eligible to be replaced, but I also think it's outrageous that they wouldn't stand behind their product when it starts to fail after three uses. If they consider failure after three uses to be normal wear and tear, I'll go broke repurchasing the waffle inserts. I did respond to them asking if failure after three uses is truly normal wear and tear, and if that's the experience others have had, but have not yet heard a response. I'll update this review if I hear back from them. I am so disappointed as before the coating started flaking, I loved this product. I was raving about it to everyone I know and recommending they purchase. Unfortunately, I've gone back and retracted that recommendation :(