Bests & Worsts Reviews from Amazon

Got this yesterday, returning tomorrow. I'd seriously stay away from buying this through Amazon especially if you own a Mac computer. Opened everything up - looks pretty good, here we go, new security system. Hmmm...what's this? Keypad out of range? Let's put it closer to base station...keypad out of range. Let's put it right next to base station. Keypad out of range. Oh well. Let's call customer service (oh how I loathe having to call customer service) 10 minutes later, still on hold, couldn't you get some better music, 15, 20 minutes later - OK a human to talk to. Nice kid - he says something about Amazon orders not being synced up to base stations. Asks for base station serial number. Asks if I own a computer. Yes. A Mac. Uh Oh, no PC? nope. Sends me an email to download a Simplisafe application that works for Mac, supposedly. Open the email, follow the link, download the application, drag to application folder. Is Safari your default browser he asks? No I don't like Safari. Well you need to make it your default browser. OK open preferences and make it my default browser. Do you have latest version of Adobe flash? No. OK you have to download latest version of Adobe flash. Really? OK I do that. Now you need to restart your computer. Seriously- hey kid how long is this going to take? Restart computer. Total time on phone so far 40 minutes. Now he tells me to stick the little keychain thing into a USB slot. OK I think I'm getting close. "Cannot read disk" says my Mac (this is a relatively new Mac, new OS, etc.). OK says the kid, back to the base station. Give me that serial number again. Here it is. Long pause. Hey do you know what day you bought this because I have about a million orders here. Really, can't you search by serial number? Apparently not. I check my order, bought it last Thursday. Long pause. Are you sure that 8 you gave me isn't a B? Get the reading glasses grandpa, make sure. No that is surely an 8. I just can't seem to find that serial number says he but let me keep looking. Hey tell me straight, you think we are going to get this resolved in the next 10 minutes or so, I have a meeting I have to go to at 3. Not going to happen says the kid. Well, can someone call me back in an hour so I can get this resolved today I ask?. Sorry we will be closed. Well I think I'll return this if I can't get it resolved today. No problem says the kid. No problem for Simplisafe, problem for me. Can I please have that hour of my life back?? The End.