Bests & Worsts Reviews from Amazon

I had this drill for approximately 4 weeks when it just stopped working. I thought maybe it had overheated or that the batteries weren't charged enough, but after letting it rest and recharging the batteries, it still wouldn't work properly and would die after a few seconds. I thought Dewalt was a great company and assumed that I had received a lemon. The manual I received with the drill stated that Dewalt had a 90 day money back guarantee if you aren't satisfied with the performance of the drill with no questions asked. I called Dewalt and they didn't seem to know this money back guarantee was in the manual and also on their website. Dewalt not only didn't comply with this promise and did nothing to help me, they also didn't seem to care about making the customer happy. I said I would make sure to write a review about the product and the customer service i didn't receive and that i would never buy from Dewalt again, so i'm following throught with my promise. After that I called Amazon and they helped me with no problems. Its really a shame b/c I had heard Dewalt had great products and I was excited to have a drill that would last me a while, but nope.....4 weeks. I'm never buying Dewalt again, not because the product didn't work (again, I think it was a lemon), but because of me feeling they were unhelpful and dishonest.