Bests & Worsts Reviews from Amazon

I have been using Quicken for more than a decade and have tolerated being forced to upgrade every few years simply because there is no better alternative to this B+ software. So I recently upgraded from Quicken 2011 (which was working tolerably) to Quicken 2014. The look and feel of the program is exactly the same as the three year old Quicken--no changes or improvements that I can see. However, the new program is clearly not ready to be released as it is filled with bugs. Most annoying is that when I try to download transactions from my bank, credit card or brokerage house, the program immediately crashes. Quicken customer service, although happy to talk to you, is hapless. I have spent about 5 hours on the phone installing, uninstalling, copying and validating files--essentially beta testing this program which I spent $75 for-- all to no avail. Promises to get a call back from 'level 2'to resolve have been lies. If you have a working version of Quicken, do NOT upgrade to this version. Am trying to figure out how to get my money back.