Bests & Worsts Reviews from Amazon

Update Jan 2018: I'm giving up on these. I had two of them (this and a Ring 2) and they both miserably fail to do their job properly. Frequent disconnects from the network (when I know the network is fine), several minute delay of relaying a ring to the chime and phones, not announcing that batteries are about to go (so they don't work for days until someone knocks and I know the doorbell is no longer online because of the battery), and I can't use them at all to detect motion due to its inferior motion detection system, abysmal interface and total lack of options for mounting and software knobs to achieve a somewhat sane surveillance mode, so it's just an expensive doorbell, nothing else. Doesn't even work half of the time. Two different models! I have to say that customer service, once I escalated the original issue, was superb in that they tried replacing the original one and then were nice enough to send me a Ring 2 without charge. Sadly, the product is not on par with this. I can't wait for the Blink version to come out to try that, but for now I'll go back to my simple, dumb 20 bucks doorbell set. This one never failed me, once: SadoTech Model CX Wireless Doorbell with 1 Receiver Plugin and 2 Remote Buttons Operating at over 500-feet Range with Over 50 Chimes, No Batteries Required for Receiver, (White), Fixed Code C Series June 2017: When I first installed the door bell it worked somewhat great, with all the motion detection bells and whistles turned on. I also have a Chime so I can hear if someone rings the doorbell without having to rely on my phone all the time, and added the 30 bucks a year subscription to save motion/ring events in the cloud. After a few months the nightmare of constant noise/notifications from motion alerts started. Nothing had changed. Neither the position of the device, the settings, or frequency of traffic. I emailed support, which was an utterly disappointing experience. They first tried to get me to change the settings to make it less chatty. When I questioned that, they tried to explain how the motion detection works and that the range control doesn't actually control the range but size of heat signatures picked up by the motion sensor. Say what? Fine. Don't care, just tell me how to fix it. They recommended pointing it down a bit more (by buying one of their wedge kits), which I did. No change. Change settings again, no change. I recommended to add a still image behind the range settings screen at some point so I don't have to keep printing out screenshots of the range settings view and a live view screen to overlay them (which apparently, since the range doesn't do what it says on the tin, is utterly useless anyway) - ignored (this is of course reserved for the more premium model). Multiple back and forth emails later and I still can't use motion detection (which now also seems to eat up all the battery every 2-3 weeks - because for whatever reason motion detection and silent reporting still happens even if it's "turned off"). They continuously fail to address my concern that nothing has changed on my end and it has to be a camera/doorbell issue. When I cancelled my subscription and asked if I can get a partial refund, they stopped responding altogether. I'm about to ditch this thing, go back to my cheap wireless doorbell and add a SmartThings integrated camera to watch over the front porch. This product is utterly useless for this purpose, and I don't need a brick as a doorbell that needs to be charged every three weeks. For a device that costs 200 bucks (I include the cost for the video storage subscription here) I expect more - it should work, I shouldn't have to learn or understand the inner workings of the motion detection mechanism, the UX should be intuitive, I expect decent battery life, proper and working functionality, and customer service should be stellar. None of that applies, unfortunately. Update from June 2017: After I could not find any setting to quiet down the motion notifications, customer service kindly sent a replacement and I returned the original. Unfortunately the same issues are still happening. I just can't seem to find any setting that's not going to make the doorbell go after every car going by even with the motion detection turned off. I have it set to the least sensitive settings, purchased a wedge kit to point it downward to avoid the street, and changed motion zones to all conceivable options, all to no avail. All points to software faults at this point (and perhaps systemic hardware design issues as well). The device is therefore useless for me for the following points: * I can not turn off the motion detection completely, even if I turn it off on the app it still triggers. It's ridiculous that turning it off doesn't work or is just per app suppression of notifications! * My partner's phone app which I have shared the door bell with also has the motion detection turned off but still gets the notifications. * The constant reacting to motion drains the battery - I don't have a regular doorbell outlet and am not willing to invest in custom wiring to feed it with power. That's the whole reason I've bought this device so I can be independent of a power supply! I am extremely unhappy with this.