Bests & Worsts Reviews from Amazon

2/4/21 Today Amazon lost return package now lost $213 please stay away from earbuds. 01/22/23 Returned Razer refuse back up Warranty , Earbuds completely dead After 2 days Attempting contact Razer got response We are sorry that you did not like the Razer earbuds you received. We have already forwarded your feedback to our internal team. I’m sorry all issues I had $213 don’t buy, there better option . I recommend Soundcore Liberty air 2 pro $129 and best customer service made better material battery life awesome . I tried contact Razer 50 times only response got We are sorry that you did not like the Razer earbuds you received. We have already forwarded your feedback to our internal team. FYI Razer doesn’t back up warranty I tried file warranty 12 times no response . First these best sounding earbuds I used with app, better AirPods Pro ,Freebuds pro. Everything else garbage No ANC difference between on and off “Battery” Life 63 Minutes without ANC on 45% volume left earbud cuts in and out , automatically turns off 2 min . There’s hissing noise coming right earbud ruins music sound , Battery case drains without using it, I fully charge cast last night when woke up morning case dead indicator red. Don’t buy if want ANC it’s not noticeable , if don’t mind charging earbuds every hour , cutting in and out serious connection issues earbuds might be for you, Equalizer in app makes earbuds. Spoke Razer 3 times refuse help me stating depends on your usage on earbuds . I called again they said depends on usage , don’t buy there better products out there even if sound best on market, they do sound like overhead headphones when using equalizer , I tried best communicate with Razer, horrible customer service , now have pair useless earbuds. Razer refuses transfer me too manager , I lost $213 because sister through out box, Razer after 60 days request replacement but take 3 weeks. For $213 battery life horrible cutting in and out no wireless charging unless buy case $33 histing noises and battery case drainage, earbuds and case very cheap made for $213. Update earbuds completely stop working . Razer stating I’m not charging case correctly and keeps saying depends usage of earbuds , doesn’t make sense , Razor customer service not greatest. Called customer care again request speak supervisor and told me replacement take between 30-60 days . Anybody looking new earbuds go with real thing AirPods Pro these are this cheap made clone without wireless charging , they feel like $25 pair earbuds. Update:12:26/20 still no replacement it’s been 2 weeks , Razer technicians are unless . Case and Earbuds still completely dead. Update: 12/30/20 still waiting for reply Razer get replacement horrible custom care. Update: 1/02/20 still waiting for reply Razer for replacement Hammerheads pro useless don’t work. 01/05/20 only reply get Razer no warranty We are sorry that you did not like the Razer earbuds you received. We have already forwarded your feedback to our internal team. 1/21/21 Earbuds still completely dead no reply or solution from Razer. There plenty brands cost half price same sound better Anc. 1/22/21 no response after 50 Emails I decided return them back Amazon , I attempted try do replacement 30 times no reply from manager warranty not covering my Earbuds. 01/22/21 Return them back Amazon , Razer horrible customer care stay away from This company. 02/02/21 Stay away from earbuds stop working day after receiving them , Customer care horrible no offer for replacement , my only option return them back Amazon . 2/6/21 from Razer I would like to apologize for the experience you had with the product and with us. Please know that we appreciate your feedback and we thank you for that. Rest assured that this feedback of yours will be cascaded to the team no replacement . 2/08/21 still Razer refuses give replacement and stated We will take your feedback very seriously! You may sign up to Razer Newsletter to take advantage of the 10% discount. Razer has worst customer care, Do yourself favor don’t buy. 2/13/21 purchase 2nd pair and touch control not responding Razer technical support couldn’t help me so return back on eBay , such horrible company and terrible customer care. 2/13/21 All Amazon customers be aware Razer doesn’t do warranties, my opinion go with Soundcore , Apple or Samsung cover warranty, specially Soundcore amazing customer service , My situation Razer hammerheads pro cost me $213 . I recommend Soundcore liberty air 2 pro get wireless good battery life great app amazing customer care. I tried talking customer care from Razer 100 times since December 14th - February 13th no luck. 3/9/21 bought 3rd pair same type issue touch controls not responding battery life 1 hour 10 min , Razer refuse do warranty because bought from 3rd party $50 cheaper now stuck last purchase from Razer I been dealing issues since December, trust go with Apple AirPods Pro or don’t care Anc galaxy buds pro decent , I contacted Razer for 3 months straight on 3 different pairs.