Bests & Worsts Reviews from Amazon

We've gone through 2 pairs - both with same problem. After a month or two, both sets were only semi functional. Don't bother getting the protection plan as that is not effective until a year after purchase. Customer service is ridiculous - after a few different cust. service reps contacted me (for same info), end result was having to send back headset before it could be replaced. I'm not used to that with other items I've purchased on Amazon.