Bests & Worsts Reviews from Amazon

After doing much research I decided to go with Canary view indoor camera based on reviews and specs. To replace Amazon cloud cam, because it no longer work with my upgraded network of 5G. I love the sleekness of the camera blends in nicely with decor and could pass for a really nice speaker. The camera was a breeze to setup, picture quality was fairly good. However I was a bit disappointed during set up that there wasn’t any subscription trial period. In order to get notifications of motions, person or recording of activities. You’ll have to pay for that service monthly or yearly, if not you’ll only be able to do live view. (Seriously! Who has time for that while at work?) I opted to do a one month paid service to see how well it work before committing to a yearly subscription. Good thing I did, it was an EPIC FAIL! I encountered a few flaws while testing out the different “Modes” to see how well the camera works. I needed a bit of assistance to figure out what I did wrong, if I’d set up the camera incorrectly or missed a few things within the app. To my surprise there wasn’t any live customer service to contact via phone in order to receive technical support you’ll have to email, tweet or live chat. After receiving a little help turns out I didn’t have a few things set correctly within the app. PROS. I love the fact that this camera has different options to choose from and to set accordingly to your schedule, for these reasons I chose this camera: • AWAY MODE- can be set to automatically detect when you leave, so you don’t have to worry “did I turn my camera on?” It will do that for you. • HOME MODE- detects when you’ve arrived home and turn camera off. • NIGHT MODE- set to your specific needs of when you go to sleep and wake up. It automatically turns on and off so you can feel safe at night in the event should anything go “bump” while asleep. This camera would capture it all. All the different modes works superbly. It does detects whenever I come and go and automatically turns on/off. Night Mode turns on/off at my desired set times. •EMERGENCY- I haven’t had the opportunity to use this option but I love that it’s available through the app and you can store you local authority. •PANIC BUTTON- haven’t used it but I’m sure it will come in handy. CONS. I quickly learn that this camera has major flaws. I decided to try out the camera in the different “Modes” to see how well they works, While in •“AWAY MODE” I turn off the “auto detect” upon entering my home the light underneath turns on which means it detects motions and is recording. However I didn’t receive a notification immediately, when I did receive a notification it was almost two minutes after. I went to check the recording and I was horrified! There was no recording of me entering my home or doing anything within view of the camera. But it did capture my movements a full minute after entering my home. I did this for several days and each day was the same. •NIGHT MODE- (I deliberately set this mode 30 minuets prior to my normal bedtime, to ensure that I was still up and about.) This mode needs major work. In this mode it captures me far less than it should. Most nights it didn’t even detect my movements or me. And it’s the same with notifications not until after it finished recording before I receive any notifications. After I contacted amazon I was told the camera was defected so then sent me a replacement. The replacement works a little better but more less of the same it records me only once entering my home. And I’ve yet to get a notification upon entering and not after a full recording. Night mode is working, still being notified after full recording. I have already purchased a different and more expensive camera and is now testing them both side by side, so far the other camera is working phenomenally the motion sensor is superb instant notification. While Canary is still lagging. The only difference with the two is that there’s no “night mode” option with the other camera but I can live with manually turning it on/off at night knowing that it’s going to work. And it also comes with a one month trial subscription. If within the next few days It’s still under performing i’m definitely returning and also fracturing that there’s no live customer service should I encounter an issue in the future. I’d prefer not to “tweet” my issues/concerns, wait however long to text back and forth “live chat” or wait hours/days for email responses. OVERALL I would have love this camera if It had performed as it should. With instant notifications, proper recordings and detections. The developer has a nice concept which still needs lots of work. Definitely better customer service options especially knowing that this is a tech device. I had high hopes for this device and was excited... now I’m just disappointed.