141
people found this helpful, as of 2023
ranked #215,651 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Absolutely unacceptable End User License Agreement
Let me make it very clear that this review is about the TP Link company policy (End User License Agreement), not the actual product. I bought this to improve WiFi coverage in my house and shop. I was very excited to receive it and get it up and running ASAP. The documentation mentioned that I needed an app to install it, so I downloaded it and fired it up. The first thing it did was to request that I set up an account with TP Link. I thought that was weird. I want nothing to do with them other than download firmware updates, and I most certainly do not want my router to be connected to some sort of mothership. As it turns out, you cannot install the system without creating this account. I thought that I might be able to delete it afterwards, so I started setting the account up. Then the app asked me to confirm that I had read the privacy statement and EULA, so I clicked on the link and actually started reading it. This is where I decided to return the product.
The EULA was unfathomably invasive, and it was clear to me that I had not bought a product that I actually own, but rather TP Link grants me a license to use it. Sure, this is standard for most software today, but the EULA basically gave TP Link all the rights in the world (including to my personal data, browsing history, DNS records, etc), and made it clear that I had absolutely no rights whatsoever. It went as far as saying that they reserve the right to sell/trade/share all this data with affiliates, partners, and other companies under the TP Link umbrella. I thought about this for a second, and then simply decided that 1) this ultra-restrictive EULA nonsense is something that has crept into almost all products and services that we use on a daily basis, 2) the corporations always seem to own everything, including our data, and 3) until this unacceptable annoyance is removed, I will simply not support those companies that use these extremist practices. I'm voting with my dollars. I found an open source product that is completely free of this idiocy, that I have full control over, that I can extend/modify/tweak to my liking without breaking any agreements. It's also completely subscription free, and I don't need an account to use it or set it up. So, TP Link executive staff - if you read this (I'm sure you won't), I will never buy another product from you until you completely move away from the ridiculously restrictive EULA practices.
September 2022 · Electronics · verified purchase