Bests & Worsts Reviews from Amazon

I have had this machine for under two years. I had considered it a good product until it failed. I liked the way it worked and loved its small footprint. It looks great and seems solid. Unfortunately it recently started smelling like and electrical fire and smoke came out the side of the machine. I contacted technical support because in theory this is still under warranty. Two tries on their website did nothing. I called on the third day and got a nice person who took my e-mail in order for me to reply with my receipt. Nothing :-( How much work should you have to put in to getting a warranty replacement on a product that fails? A $200 plus coffee maker should last at least 5 years. I'd have written a great review if their customer service department was responsive. I will update if the situation changes but for now I would stay away from this companies products.