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Amazon Alexa support confirms there is a product defect with this item. Many people are having the same problem. Problem appears when the internal storage reaches 100% - the phone fails to properly use SD card internal storage. Return if you still can. Storage says it's only 21% full but "Storage space is running out. Some system functions may not work.". Motorola's second level tech support says the software isn't working. Apparently the mods Amazon made to force their software from being removed broke the file management for the Moto G7 :-(