Bests & Worsts Reviews from Amazon

As many others have posted here, there are a few good things to say about this Head magnifier, the biggest one being the price. My question is, why not spend just a few extra bucks improving the awful quality of this thing, raise the price by that few bucks, and create a customer loyalty second only to Apples. My head magnifier arrived in typical fantastic Amazon time. But I could hear a rattling around inside the box -- never a good sign. I opened up the outside box, then inside box to see in a clear plastic bag, with the magnifier, along with some small black plastic pieces, a tiny coil, and the flip down magnifying lens all sloshing about. Apparently, some users were lucky enough to have the extra flip down lens work, though not that well (it would lodge against their foreheads). Mine never had a chance. Look at the picture. Close inspection revealed why everything had come apart. The two plastic female "hinges" (with red circles) that the plastic male ended flip-down slotted into, had broken cleanly off. I'd imagine the flopping about during transit had flapped the lens so much, it just broke off loose. So who to blame? Was it a product deficiency? Yes. Was it a packing issue? Yes, though it's hard to blame Amazon or the delivery chain. Sona Enterprises, the manufacturer, needs to put some of those twist ties you get in everything else that rolls out of China. If they could secure down that extra lens flap, then this breakage wouldn't happen. So, I can only review 2 of the 3 lenses. And the results? As nice as everyone else here is saying. It's not watchsmith or surgeon quality, but it does the job. Keep your fingerprints off and keep it from getting scratched, and I could see these producing good results for a while, or at least until another part simply drops off. And see the coil part in my picture (with a green circle)? That thing is about as thin as a human hair. Just how much extra would it be to add in a high quality coil? Or metal parts for the hinges and knobs? What a disappointment!! PLEASE...CHARGE $2 MORE and I'll happily pay it if it will keep this poorly constructed thing from falling apart simply in transit. As they say, the outlook of the engineers at Sona seems to be one of being penny wise, but pound foolish. I can't figure out of this situation is eligible for a return or what?