264
people found this helpful, as of 2023
ranked #104,693 most helpful
out of 571,544,897 reviews
★☆☆☆☆
Failure to honor warranty
2nd unit to fail in less than 2 years and Honeywell is a royal pain in the rear end to get them to honor the warranty, 65 pictures of the unit, the filters, the fins, the window, the hoses, the cord. All in an attempt to deny the claim. Unit was cleaned every 2-3 weeks, and the exhaust motor failed on the 1st unit, and on the replacement. 2 weeks of circling the drain dealing with support and still looking for more pictures. Finally told them to send a repair tech to inspect unit because I refuse to send another picture to them. Literally took pictures of the entire unit, every single visable part then they had me do it again and again. Zero reason to have the customer go through this much of a pain to get their crappy product fixed.
June 2017 · Home and Kitchen · verified purchase